the fine, kind print.

A reservation fee is required to secure your booking. The reservation fee is strictly non-refundable and non-transferable.

Payment of the reservation fee constitutes full agreement to all terms and conditions stated herein.

The standard rental period is strictly three (3) days:

Day 1 (Ship out): Booking time 1:00 PM, handled by Arquila's team.

Day 2 (Event Use): The day of your event.

Day 3 (Return): Must be returned or booked for return by or before 9:00 AM.

Any rental that exceeds the standard three-day period incurs an additional fee of ₱250 per day for garments ₱1,000 and below, and ₱350 per day for garments over ₱1,000.

The piece must be in transit for return by 9:00 AM on the scheduled return date.

If the return has not been booked until 9:00 AM, a late booking fee of ₱30 per hour will apply.

Returns that are booked more than 8 hours late and up to a full day late will incur a penalty fee of ₱1,000 per day.

All applicable late fees and penalties will be deducted from the security deposit. If the total charges exceed the ₱1,000 security deposit, the remaining balance will be billed to the renter.

If the delay affects another client's reservation, additional compensation charges may apply.

A refundable ₱1,000 deposit is paid with the remaining balance one day before ship out.

The deposit is refunded after the item is inspected and cleared of damage and other penalties .

Refund is expected within 12 hours after the returned item arrives at our studio.

Arquila does not issue any refund of reservation/rental fee once paid especially once the item has been shipped. If the renter chooses to return the dress prior to the end of standard 3-day rental period (e.g. returning the item on the same day it was received), the full rental fee still applies. Partial or prorated rates for unused days are not provided, as the item was blocked out of the inventory for the entire reservation window and prepared for the date.

The renter shoulders all delivery and return shipping fees

The renter books the shipping via lalamove and sends the tracking link to our Facebook page.

Arquila is not responsible for delays, loss, or damage caused by third-party couriers.

Do not wash, dry clean, iron (steaming is allowed), alter, or repair the garment.

All items must be returned in their original condition, including garment bags and accessories provided.

In the rare event that a rented piece becomes damaged, stained, or otherwise unavailable due to circumstances beyond our control, Arquila reserves the right to offer a comparable replacement of equal or higher rental value at no additional cost.

Minor damages such as loose threads, detached embellishments, or repairable zipper issues incur deductions based on actual repair costs.

Removable stains may incur cleaning fees ranging from ₱50 to ₱500, depending on severity.

In the event of loss, irreparable damage, permanent stains, burns or tears, the renter shall be liable for the full replacement value of the item, and compensation equivalent to affected bookings or reservations caused by the loss or damage.

Please secure and send a video of the condition of the item immediately upon receiving and again upon return to avoid paying for any damages already existing upon receiving.

In-person fittings at our home studio are currently unavailable until further notice. Instead, renter may have a piece shipped to you for a quick at-home fitting: ₱170 for 1 dress, ₱250 for 2 to 3 dresses. Fitting session must only cover 5 hours including shipping hours. This offer is only available for renters within 50km from us. A refundable ₱1,000 to ₱2,000 security deposit is required and returned after the piece comes back. Arquila does not schedule shipping for fittings, the renter is responsible in checking the piece's availability on the website before booking a shipment.